Privacy Policy
Last updated: 24 July 2026
1. Who we are
French Care London (“we”, “our”, “us”) is a nurse-led medical aesthetics clinic providing cosmetic, skin health and wellness treatments, including consultations, injectable treatments, blood testing and skin rejuvenation services.
We are committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
French Care London Registered Nurse Prescriber: Elise Bernard Email: contact@frenchcarelondon.com Website: www.frenchcarelondon.com
⸻
2. What information we collect
Depending on how you interact with us, we may collect:
Identity information
• Name • Date of birth • Gender • Contact details • Emergency contact details
Contact information
• Email address • Telephone number • Postal address (where required)
Medical information
Where necessary for safe treatment we may collect:
• Medical history • Allergies • Current medications • Previous treatments • Relevant health conditions • Photographs taken before and after treatment • Consultation notes • Treatment records • Blood test requests and results where applicable
This information is considered special category data under UK GDPR and is handled with additional safeguards.
⸻
3. How we collect your information
We collect information when you:
• Complete a booking form • Attend a consultation • Complete medical questionnaires • Contact us via email, telephone, WhatsApp or social media • Book online • Purchase treatment • Subscribe to updates • Visit our website
⸻
4. Why we collect your information
We use your information to:
• Arrange appointments • Provide consultations • Assess your suitability for treatment • Deliver safe medical care • Maintain accurate medical records • Communicate regarding appointments • Process payments • Respond to enquiries • Improve our services • Meet our legal and regulatory obligations
Where you have given consent, we may also send marketing communications. You can unsubscribe at any time.
5. Lawful basis for processing
Depending on the situation, we process your information because: • It is necessary to provide healthcare services. • It is necessary to perform a contract with you. • We have your consent. • We are required by law. • We have a legitimate business interest in managing our clinic safely and efficiently. Medical information is processed under the healthcare provisions of UK GDPR.
6. Medical records
As a healthcare provider we are required to keep accurate clinical records. These records may include: • Consultation notes • Consent forms • Treatment details • Clinical photographs • Medical questionnaires • Blood test information where applicable These records are retained only for as long as required by professional and legal obligations.
7. Online bookings
Appointments are managed through our secure online booking system. Information you submit when booking may include: • Contact details • Appointment history • Medical questionnaires • Consent forms • Treatment history Please also refer to the booking platform’s own privacy policy.
8. Payments
Online payments are securely processed through Stripe. French Care London does not store your full payment card details. Please refer to Stripe’s own Privacy Policy for further information regarding payment processing.
9. Blood testing
Where blood testing is provided, personal and medical information may be shared with accredited laboratory partners solely for the purpose of analysing your samples and reporting your results. Only the minimum information necessary is shared.
10. Clinical photographs
With your consent, we may take clinical photographs to: • monitor treatment progress • support clinical decision making • maintain accurate medical records Photographs will never be used for marketing without your separate written consent.
11. Sharing your information
We only share information when necessary. This may include: • Secure booking software providers • Payment providers • Accredited medical laboratories • Healthcare professionals involved in your care (where appropriate) • Regulatory authorities where legally required We never sell your personal information.
12. Website analytics
Our website may collect anonymous information such as: • Pages visited • Time spent on the website • Device type • Browser information • General location (city or region) This helps us improve the website and understand how visitors use it.
13. Marketing
If you choose to subscribe, we may send information regarding: • New treatments • Clinic news • Educational content • Promotions You may unsubscribe at any time.
14. Data security
We take reasonable technical and organisational measures to protect your personal information against: • unauthorised access • accidental loss • misuse • alteration • disclosure Only authorised personnel have access to patient records.
15. How long we keep your information
We retain information only for as long as necessary to: • provide healthcare • meet legal obligations • comply with professional record keeping requirements • resolve disputes Clinical records may be retained for several years in accordance with professional guidance.
16. Your rights
Under UK GDPR you have the right to: • Access your personal information • Correct inaccurate information • Request deletion where appropriate • Restrict processing • Object to processing in certain circumstances • Request transfer of your data • Withdraw consent where consent is relied upon Some rights may be limited where healthcare legislation requires us to retain medical records.
17. Cookies
Our website uses cookies to improve functionality and analyse website performance. Please see our Cookie Policy for more information.
18. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
19. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
20. Contact us
If you have any questions about this Privacy Policy or your personal information, please contact: French Care London Email: contact@frenchcarelondon.com Website: www.frenchcarelondon.com If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
